1        Remove Sim-card and memory card

2        Place phone in a Jiffy bag or bubble wrap .

3        Post it to us using recorded delivery or a signed for delivery service

4        Put your contact details and problem with phone etc on a note   

5        If you have contacted us and been given a quote let us know the cost we gave you (and reference no if given)

6        We aim to repair the phone THE DAY WE RECEIVE IT and to return  it ,the same day by Postal Special delivery so please ensure we have a contact phone number

7        Prior to return we will contact you for your payment details

8        All our repairs are despatched using next day special delivery and make a minimum charge of £5 towards post and packing

9       Once you have received your repaired unit can you e-mail us with a note of how you found your dealings with us

service@civictelecom.co.uk